Returns

We want you to love your Custom Canvas Collective experience, but we understand that sometimes things don’t go as planned. Here’s everything you need to know about our returns and refund process:

Digital Downloads

  • All sales of digital download products are final. Due to the nature of digital items, we can’t accept returns or issue refunds. If you have any issues with your file, please contact us within 7 days of your purchase, and we’ll do our best to help.

Physical Products

We accept returns and exchanges on physical items under the following conditions:

  1. Eligibility for Returns
    • You have 30 days from the date of delivery to initiate a return.
    • Items must be unused, in their original condition, and, if possible, in the original packaging.
    • Custom or personalized items are only eligible for returns if they arrive damaged or defective.
  2. How to Initiate a Return
    • Email us at info@customcanvascollective.com with your order number and details of the item you’d like to return.
    • We’ll guide you through the process, including providing a return address if applicable.
  3. Refunds and Exchanges
    • Once we receive and inspect your returned item, we’ll notify you about the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 14 days.
    • Exchanges are processed similarly, depending on product availability.

Damaged or Defective Items

If your item arrives damaged or defective, please reach out to us immediately. We’ll ask for a photo of the issue and work to send you a replacement or issue a full refund.

Return Shipping Costs

  • You’ll be responsible for covering the return shipping costs unless the item is damaged or defective.
  • We recommend using a trackable shipping service, as we can’t guarantee we’ll receive your returned item without proof of delivery.

Our Commitment to You

We’re committed to ensuring you have a great experience with our products. If you have any questions or concerns about your order, don’t hesitate to reach out. We’re here to help!