Returns & Refunds
We want you to love your art. Here's our policy for digital downloads.
Digital Products Policy
Due to the nature of digital products, we cannot offer refunds once files have been downloaded. Please review product previews carefully before making a purchase.
Our Refund Policy
✓When We CAN Offer Refunds
- • You were charged multiple times for the same order
- • Technical issues prevented you from downloading your files
- • The product received was significantly different from the preview shown
- • Files were corrupted or damaged (we'll replace or refund)
✗When We CANNOT Offer Refunds
- • Files have already been downloaded
- • Change of mind after purchase
- • Print quality issues (we don't control third-party printers)
- • Color variations due to monitor/printer differences
- • Not reading product descriptions before purchase
How to Request a Refund
1
Contact Us Within 48 Hours
Email us at info@customcanvascollective.com with your order number and explanation.
2
Include Your Details
Please provide: Order number, email used for purchase, reason for refund request, and any screenshots if applicable.
3
We'll Review & Respond
We typically respond within 24-48 hours. If approved, refunds are processed to your original payment method within 5-10 business days.
💡 Tips Before You Buy
- • Preview carefully: Zoom in on product images to see details
- • Check dimensions: Make sure the aspect ratio works for your intended frame size
- • Read descriptions: Each product lists exactly what files you'll receive
- • Ask questions: Not sure about something? Contact us before buying
Email Support
info@customcanvascollective.comResponse Time
Usually within 24 hours